Freddy’s 4+

We live in the upper Midwest, land of winter snow and ice. When our two new Freddy’s opened here several years ago, I was initially surprised that hot coffee wasn’t offered as a menu item. I often meet with my aviation business customers to catch up yet Freddy’s, in spite of good fast food options and the best custard available, does not offer coffee. I have made several past years requests to our Cedar Rapids Freddy’s franchise owners to raise the issue with the Wichita corporate offices, but we still don’t have coffee available and winter is not far off - again. PLEASE consider offering coffee and may I suggest them consulting The Roasterie in their Kansas City backyard for a Signature blend vs the pretty dull food service provider coffee options. Sincere thanks in advance for considering my request.

Most of these other reviews are rating the food, or service of the restaurant, which isn’t helpful to the developer at all. As someone who uses these types of apps to order food from various restaurants regularly, this one in is terrible. It makes you log in each time you use it, unlike some other apps. Logging in would normally not be a problem, but for some reason this Freddy’s app is particularly difficult to get in and start ordering. It feels like I’m logging into my bank account or something.

The app doesn’t allow you to save your log in info to Apple’s keychain, so you basically have to use the “forgot password” option every time. And of course, the reset password email just doesn’t show up within a reasonable amount of time. So I end up either ordering something simple, and spending about half as much as I would have through the app, or just going somewhere else.

If I choose ‘sign in with Apple’ everything works fine up to the point where I click continue, and nothing happens. I think there’s been 2 times in the past few years I’ve successfully placed an order through this app, both times I’ve had to create a completely new account. Why does it need my phone number and so much other irrelevant info? I’m just trying to buy a hamburger, not open a bank account.

Worthless app for a number of reasons. 1. It doesn’t retain my credentials with Apple, so I have to forget my password every time. And apparently this app uses the same URL as Mad Greens, so it impacts my MG app. After multiple requests for a password reset, I can finally get in. But since I know there’s going to be a delay, I have to get this app “ready for use” at least 30 min prior to ordering. 2. I use many other restaurant apps, and the ordering on this one is just goofy. It doesn’t allow you to customize with all menu items such as pink lemonade or adding extra pickles to the sandwich.

It’s too difficult to redeem rewards. Last Saturday there was an onion ring reward. I added to the item to my cart and selected the reward, which is difficult to find by the reward by the way, yet the reward discount was not reflected on my final purchase. Fearing I would be charged for the item and have to call for an adjustment, I gave up and drove to the store to place my order.

There’s no option to order for drive through pickup. Only in store pickup.

Developer- There are MULTIPLE comments about these very issues. Many comments are more than a year old. Why haven’t you fixed them? Im a busy mom on the go, and this app’s lack of function is a large reason why I don’t frequent Freddy’s as often as I would. It’s too cumbersome of an app.